Correspondence for the Workplace
Who should attend?
This course has been designed for anyone who writes letters or emails in a business environment and who wishes to get their message across clearly. This course provides the essential skills necessary for the production of effective writing. This should give you the confidence to support your expertise through the written word.
Course Objectives
 |
|
|
| By the end of this course, you will be able to: | ||
|
|
|
 |
|
Write to achieve your objective; |
|
|
Balance accuracy, brevity and clarity; |
|
|
Plan and structure a letter or email; |
|
|
Adjust the tone and style of your writing; |
|
|
Understand email netiquette and policies; |
|
|
Respond to letters of complaint. |
Course Content:
|
|
|
|
|
|
| 1. | |
Planning the content |
|
Defining the objective; | |
|
The planning cycle; | |
|
Generating content; | |
|
Planning the structure; | |
|
Considering the recipient. |
|
|
|
|
|
|
| 2. | |
The ABC of writing |
|
Checking drafts; | |
|
Focus on brevity and modern business vocabulary; | |
|
Achieving clarity in content and layout. |
|
|
|
|
|
|
| 3. | |
Tone |
|
Focus on an assertive tone; | |
|
Adjusting the degree of formality. |
|
|
|
|
|
|
| 4. | |
Punctuation and grammar |
|
A brief overview. |
|
|
|
|
|
|
| 5. | |
Practical exercises |
