The Executive PA
Who should attend?
This course has been designed for secretaries and assistants to directors and managers or those seeking employment in such roles. The personal assistant is a key member of any management group. This workshop will teach you both self-management and team management skills to ensure the achievement of your organisational objectives. You will learn essential skills to take control of your job and your career and perform your secretarial duties effectively and efficiently.
Course Objectives
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Identify what is expected of a personal assistant; |
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Know which skills are needed to meet the demands of the changing world of business; |
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Work effectively in the management team; |
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Harness the power of behaviour and language; |
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Negotiate around time management issues. |
Course Content:
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| 1. | |
Expectations |
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Understand your role as an Executive PA or secretary; | |
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Develop competencies for excellence and criteria for desired performance. |
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| 2. | |
What is management? |
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Achieve results through others; | |
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Work with your manager. |
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| 3. | |
Personal Effectiveness |
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Communication: what is it? | |
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The power of behaviour and language; |
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Questioning skills: achieving win-win solutions; |
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Boosting your credibility in the office. |
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Time Management |
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Myths and realities: deciding your goals; | |
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Setting priorities and meeting or negotiating deadlines; | |
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Sharing best practices with colleagues. |
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| 5. | |
Self-development |
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Challenges and opportunities for executive secretaries; | |
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Growing your confidence. |
