Influencing Skills for PAs
Who should attend?
This course has been designed for those PAs, secretaries and administrators who want to be effective by building and managing productive relationships across the organisation. Occasionally, you may meet difficult situations and conflicts. This workshop has been designed to help support staff to persuade and influence colleagues when necessary. It will provide delegates with the underpinning knowledge necessary for success in the areas of conflict handling and relationship building.
Course Objectives
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Understand the difference between manipulating and influencing; |
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Recognise and practise helpful behaviour; |
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Negotiate with others; |
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Use appropriate questions. |
Course Content:
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| 1. | |
Communication theory |
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The different elements of communication and how they work together to influence our interpersonal communication. |
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| 2. | |
What is influencing? |
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Building rapport; | |
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The difference between influencing and manipulating. |
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| 3. | |
Self Esteem |
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Its link with influencing; | |
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How to build self esteem. |
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| 4. | |
Interpersonal communication |
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Why does it matter? | |
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What is it? | |
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The difference between personality and behaviour and the three behaviour types; | |
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Choosing helpful behaviour; |
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Handling conflict and difficult situations. |
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| 5. | |
Questioning Skills |
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Choosing and using appropriate questions. |
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| 6. | |
Negotiation |
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Being clear on your objectives and bottom line; | |
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Meeting the needs of both parties. |
