Supervisory and People Management Skills for PAs
Who should attend?
This course has been designed for PAs or office managers who have responsibility for managing or supervising others. As the role of the PA broadens, it often starts to encompass responsibility for others. This responsibility brings huge opportunities for your career development, but it can also be a daunting prospect. This one day workshop is designed to equip you with the basic skills for managing a variety of situations.
Course Objectives
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| By the end of this course, delegates will be able to: | ||
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Define the role of a supervisor; |
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Design job specifications; |
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Deliver feedback effectively; |
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Set goals and objectives; |
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Delegate effectively; |
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Discuss performance management issues effectively; |
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Feel more confident. |
Course Content:
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| 1. | |
The nature of supervision and management |
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The supervisory role; | |
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Management styles; | |
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Writing job descriptions; | |
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Developing your confidence as a supervisor or manager. |
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| 2. | |
Performance management |
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Giving praise; | |
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Motivating others; | |
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Managing poor performance; | |
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Discussing issues and concerns assertively. |
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| 3. | |
Staff development |
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Setting goals and objectives; | |
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Identifying training needs; | |
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Giving and receiving feedback; | |
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Delegation; | |
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Keeping records. |
