The Aspiring Secretary

Who should attend?

This course has been designed for anyone who is new to their role as a secretary or an office environment or those who are considering progressing into a secretarial role.  It is also suitable for those who are supporting a large team. The secretarial role can be a very fulfilling one, but it requires a variety of skills.  This workshop has been designed to increase your confidence levels, enabling you to make a positive impact in your first weeks and months.

Course Objectives

By the end of this course, delegates will be able to:
		Define the role of the secretary and understand its content;
		Provide a quality secretarial service;
		Implement sound administration systems and procedures;
		Manage priorities and deadlines;
		Organise meetings and travel arrangements;
		Adopt a professional manner on the telephone;
		Feel more confident in your role.

Course Content:

1.		The role of the modern secretary
		Defining the nature of the role;
		Understanding the tasks involved;
		Identifying the skill set required;
		Offering a quality support service.

2.		Secretarial systems and procedures
		Managing paperwork - storage and retrieval;
		Keeping track of tasks and outstanding actions;
		Using technology to help;
		Organising events, such as meetings and travel.

3.		Managing time
		Manage priorities and deadlines;
		Setting goals and objectives;
		Planning.

4.		Communication skills
		Image;
		Telephone communication.

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